HostGator proudly advertises on its website that it provides a 99.9% uptime guarantee.

The availability of your website is our top priority. We stand by that fact with our uptime guarantee!

Making Sense of the Uptime Guarantee

We contacted HostGator and what the uptime guarantee means is that if your shared or reseller server experiences downtime that takes your uptime below the 99.9% threshold for the billing period, you are eligible to receive the entire month for free.

This will be issued in the form of a one month credit that is directly posted to your account.

Is This Credit Automatically Applied?

This is a key point to take note of. HostGator will not automatically apply this credit.

Request Credit for the Uptime Guarantee

Get in touch with HostGator customer service. The best way is to create a support ticket directed to the Billing department whenever you experience an usual amount of downtime that puts you below this mark.

We don’t recommend calling their toll-free number or using live chat since they too will need to create a ticket to verify the downtime.

Mention the poor uptime as the reason for your email and politely request the credit. This must be done within 30 days of the billing period for which you are claiming the guarantee.