We’ve always loved HostGator and today there’s another reason to love their one cent hosting — live chat support.
If you’ve ever found yourself in a jam without a clue of what’s wrong with your website or maybe you’re having trouble setting up the email that came with your hosting package, the live chat is a great way to get answers right away.
Live chat support takes you to the chat system where all you need to do is enter your name to get started.
You simply wait in queue until it’s your turn, which usually doesn’t take very long and provide details about your account and issue.
The customer support experts do their best to resolve their issue but if they need more time or it needs to be escalated to a different department, they will get your information down before letting you go to get in touch with you.
It’s a very smooth experience and from the live chat support we’ve tested, HosGator’s means fast support.
There are two ways to access your HostGator email piled up in your inbox.
You can either go to:
Or, simply http://yourdomain.com:2095
When prompted to enter your email address and password, enter the email and password you chose when creating the mail account. Most people get confused about whether this prompt is for their cPanel login or email account.
Hit enter and you’ll see all your email in HostGator’s pretty Webmail interface similar to any online web email service you may be used to.
You can also customize this look by choosing to view with either horde, roundcube, or SquirrelMail.
Sure, online file transfers from within the HostGator control panel are great but sometimes you need greater control over your account or simply want to do bulk transfer using a more reliable transfer protocol.
That’s where FTP comes in. FTP stands for File Transfer Protocol so it’s literally made for the task.
The first thing you need to do is have an FTP client installed. If you don’t have one, we heartily recommend FIleZilla. Click here to download.
The next step would be to create a new entry with your login information in FileZilla. So click on the Site Manager and create a new profile with your login information.
Now, simply click on Connect and if you’ve entered everything correctly, you will be logged in to your account.
Navigate your way using the explorer like interface to where your HTML files reside.
From here, you can upload, download, delete or do whatever you want to complete.
If you would rather follow along with a video, you can do so below:
HostGator offers one of the best refund policies of any web hosting company.
In fact, if you are not completely satisified with their hosting, support, speed or anything else on your shared, reseller and VPS package, you can request a complete refund within 45 days of signing up.
That means you have a month of and a half to test every single feature they provide to see if it works for you.
Don’t forget they also have 24/7 phone and live chat support to assist you along the way should you run into any problems so always try them first.
If you still aren’t satisified, HostGator will refund you the full amount — that’s right, they won’t even charge you for that month.
This policy does not apply to dedicated servers since that is a special request item.
So now that you’ve decided to move your website to HostGator, how do you actually transfer your website to your new host?
The good news is, you don’t have to! The HostGator experts can transfer you entire website including files, databases, scripts, and even your domain for free.
All you have to do is submit a support request within 1 month of signing up and HostGator will get on the job. They’ll even do this if you’re not a new customer and have simply done an account upgrade.
We’ve checked with HostGator for the details and the number of transfers they do for you varies by the type of hosting package you have.
A full cPanel transfer means all domains, addon domains, subdomains, emails, settings and pretty much whatever else in the account.